Refunds
Something not right with a purchase? Tell us what happened, and follow your request from review to resolution.
Find your purchase
Sign in to the account you used to pay. Your completed purchases appear below.
Tell us what happened
Choose a reason and share the details. We review the purchase and the issue before making a decision.
Track the outcome
Check your request status here. Approved refunds return through the original payment processor.
Your purchases & requests
Requests are tied to your actual purchase—no need to share card numbers or bank details.
Loading your account…
A clear path to review
Last updated: October 12, 2026
We review refund eligibility based on the purchase, the issue reported, usage or delivery, the terms shown at checkout, and applicable consumer law. Submitting a request does not guarantee approval. This policy does not limit any mandatory rights you have under applicable law.
Card & bank payments
Completed Paystack purchases and historical Stripe purchases can be submitted here. If a full refund is approved, it is sent through the original processor in the currency and amount originally charged—not a new currency conversion of the displayed USD price. Bank posting times vary.
Subscriptions & trials
A refund request does not cancel a subscription, stop renewal, or automatically change learning access. Manage recurring billing separately on Pricing. Trial card-verification charges are refunded automatically and do not need a request.
Google Play purchases
Purchases billed by Google Play follow Google Play’s refund process and policies. Request a Google Play refund ↗. If you need help locating a purchase, contact us with your order ID.
Crypto & Essence Credits
Confirmed USDC transfers cannot be automatically reversed. Contact Support for review. Essence-paid marketplace orders use the existing marketplace dispute process; other credit or payment issues can be reviewed by support.
Common questions
I can’t find my purchase. What should I do?
Make sure you’re signed in to the account used at checkout, and check the next page of purchases. Pending and failed payments do not appear as completed purchases. If the charge is on your statement but still missing here, email support@stackgrasp.com with the order ID or payment reference. Do not send full card numbers.
Can I request the same refund twice?
Each purchase has one tracked refund request. Resubmitting the form returns the existing request rather than issuing another refund. If a request is declined or needs attention, contact support with its request ID for follow-up.
What about a marketplace delivery dispute?
Raise a delivery dispute from your order on the Marketplace. The dispute process decides the delivery outcome; card-payment refunds are tracked here and reviewed before a processor refund is sent. Essence-paid buyer resolutions use the existing credit-return flow.
My refund says “refunded” but isn’t on my statement.
That status means the payment processor has confirmed completion. Your bank may post the credit later. Contact support with the refund request ID if you need help tracing it.
Need a hand?
For an unrecognized charge, a missing purchase, or a refund that needs attention, include your order or request ID when contacting us.
Contact billing support